Customer Support Policy

At Evarna Limited, we are committed to providing excellent customer support to ensure a smooth experience for our customers. If you need assistance, please review our support guidelines below.

1. Contact Information

For any inquiries or assistance, you can reach us via:
📧 Email: support@e-varna.com
🌐 Website: www.e-varna.com

We strive to respond to all inquiries within 24-48 hours during business days.

2. Support Availability

Our customer support team is available:

Monday – Friday: [Specify hours, e.g., 9 AM – 6 PM (GMT)]
Weekends & Holidays: Limited support available, response times may be longer.

3. Support Services Offered

We provide assistance with the following:
✅ Download Issues: If you’re unable to access your purchased eBook.
✅ Payment & Order Inquiries: Questions about your transaction or receipt.
✅ Technical Issues: Problems with file compatibility or corrupted downloads.
✅ General Questions: Information about our products, policies, and usage.

4. What We Don’t Support

🚫 We do not provide custom modifications to eBooks.
🚫 We do not offer live chat or phone support at this time.
🚫 We do not assist with third-party software issues unrelated to our products.

5. Response Time & Resolution

We aim to resolve most issues within 24-48 hours.
Complex issues may take up to 5 business days for a complete resolution.

6. Reporting Issues

To help us assist you faster, please include the following in your email:

Order Number
Email used for purchase
A detailed description of the issue
Screenshots (if applicable)

7. Customer Satisfaction

We value your feedback! If you have any suggestions for improving our service, please feel free to share them with us at support@e-varna.com.

By using Evarna Limited’s customer support services, you agree to these terms.